Shipping policy

Shipping Policy

Effective Date: 01/01/2025
Website: HeimBlanc.com
Contact: heimblanc.au@gmail.com

At HeimBlanc.com (Heim Blanc), we aim to make your shopping experience simple and transparent. This Shipping Policy explains how and when your order will arrive.

1. Shipping Rates

Domestic Shipping (Australia)

  • Express Shipping: $25.00 AUD (all orders)
  • Standard Shipping: FREE on orders $100.00 AUD and up
  • Standard Shipping: $10.00 AUD on orders under $100.00

International Shipping

Available to: United Arab Emirates, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom, and United States.

  • Standard International: FREE on orders $100.00 USD and up
  • Standard International: $10.00 USD on orders under $100.00
  • Delivery timeframe: 6 to 27 business days

2. Processing Times

Once your order is placed, it enters our fulfilment queue.

Typical processing times are:

  • 1 to 3 business days for order handling and dispatch
  • Orders placed on weekends or public holidays will be processed the next business day

You will receive a confirmation email once your order has been shipped.

3. Delivery Timeframes

Delivery times vary depending on your location and local postal services.

As a general guide, customers can expect:

Domestic (Australia):

  • Express delivery: 1 to 3 business days
  • Standard delivery: 5 to 10 business days

International:

  • Standard delivery: 6 to 27 business days
  • Extended delivery (rare cases): Up to 30 business days

These extended timeframes may occur due to customs clearance, high shipping volumes, or unexpected logistical delays. We appreciate your patience and understanding should this occur.

4. Tracking Your Order

  • Most orders come with tracking information.
  • Once dispatched, tracking details will be sent to your email as soon as they become available.
  • If you do not receive tracking information within a reasonable time, please contact us and we will assist you promptly.

5. Delivery Issues and Incorrect Addresses

  • Please ensure your shipping address is accurate when placing an order.
  • HeimBlanc.com cannot provide refunds or replacements for orders delivered to an incorrectly supplied address.
  • If your parcel is returned to us due to an incorrect or incomplete address, we will contact you to arrange redelivery. Additional shipping fees may apply.

6. Delayed or Lost Parcels

If your order has not arrived after the maximum delivery window (30 business days for international orders, 10 business days for domestic orders), please contact us so we can investigate with our shipping partners.

In the event that a parcel is confirmed lost, we will offer either:

  • a replacement shipment, or
  • a full refund

We are committed to ensuring you receive your order.

7. Customs, Duties, and Local Fees

  • For international orders, any customs duties, import taxes, or local clearance fees (if applicable in your country) are the responsibility of the customer.
  • These charges vary by region and are not controlled by HeimBlanc.com.
  • Please check with your local customs office for potential fees before ordering.

8. Contact Us

If you have any questions about your order or need assistance with shipping, please contact our support team at:

Email: heimblanc.au@gmail.com

We are here to help and aim to respond as quickly as possible.

Company Details:
Heim Blanc (HeimBlanc.com)
ABN: 29 775 172 639
240 Ben Boyd Road, Cremorne 2090, NSW, Australia